Clear answers,
without the fine print.
Understand deposits, account balances, investment timelines, and withdrawals before taking your next step.
Browse common questions ↓Frequently asked questions.
These answers explain how the platform handles common account activity. For help with a specific transaction, contact support from your signed-in account.
01Which assets and networks can I use for deposits?
Deposits are available in USDT on the Tron network and USDC on the Ethereum network. Always select the matching asset and network, then use only the receiving address displayed in your checkout session.
02How is a deposit verified?
The transaction is checked for the correct token contract, destination address, amount, successful network status, required confirmations, and previous use. A blockchain reference cannot credit more than one deposit.
03Is Aureleans Capital available in my country?
Registration includes countries across Europe, North America, Asia, Africa, the Middle East, Oceania, and Latin America. Selecting a country does not by itself confirm legal eligibility, and access may depend on local requirements. If you are unsure whether you can use the platform from your jurisdiction, contact support before funding an account.
04When will a verified deposit appear in my balance?
Your account balance is updated after the transfer satisfies the network checks and completes the required review. Its status remains visible in account activity throughout the process.
05What happens if I send crypto to the wrong address?
Sending cryptocurrency to the wrong address or network can result in permanent loss because confirmed blockchain transfers generally cannot be reversed. Always copy the exact address shown during checkout, confirm the asset and network, and compare the address again before sending. Support cannot guarantee recovery of funds delivered to an incorrect destination.
06How are displayed returns calculated?
Displayed returns are calculated from each plan’s stated daily rate, allocation amount, and investment term. The complete rate, maturity schedule, settlement process, and any applicable protection or refund conditions appear in the plan terms before allocation.
07How do I withdraw my funds?
Open Withdrawal from your dashboard, enter the amount, and select an approved USDT-on-Tron wallet. New destinations must be added to your profile and approved before use. The requested amount is reserved from your available balance while the withdrawal is reviewed; completion time depends on review and network conditions.
08Is my personal information safe?
Passwords are protected with one-way hashing, staff workspaces are access-restricted, and the production configuration supports HTTPS, secure cookies, and server-side secrets. The current registration flow does not collect identity documents. Review the privacy notice for details about account data and contact support with any privacy question.
09How do I get help with an account or transaction?
Open Live Support from the lower corner of any page and send your question. For transaction assistance, include the asset, network, and transaction reference—but never share a password, recovery phrase, or private key.
Talk with support.
Ask about account access, deposit reviews, wallet approvals, or withdrawals.