How your information is handled.
A clear overview of the information used to provide and protect your account experience.
Information associated with your account
We retain the details needed to maintain your profile, authenticate access, record account activity, review supported transactions, manage approved wallet addresses, and respond to support requests.
How information is used
Account information is used to deliver requested services, verify transaction instructions, maintain accurate records, prevent duplicate or unauthorized activity, communicate important updates, and provide customer support.
Network and access-security data
On public pages and customer account areas, we record IP addresses, approximate country origin, browser identification, request counts, and the most recently requested page path to detect abuse and enforce access restrictions. Administration and staff operations traffic is excluded. URL query strings are not stored in visitor records. Country information may be resolved by an approved IP-geolocation provider and can be affected by VPNs, proxies, mobile networks, and shared connections.
Protection and access
Access to sensitive account and operations functions is restricted by role. Passwords are stored as one-way hashes, confidential service credentials remain outside browser code, and security-relevant activity is logged for review.
Service providers and disclosure
Information may be processed by approved infrastructure, email, market-data, blockchain, and monitoring providers where necessary to operate the service. Information is not sold. It may be disclosed when required to protect users, enforce applicable terms, or comply with a lawful request.
Retention and your choices
Records are retained only for operational, security, dispute-resolution, and legal purposes. Unrestricted visitor records are scheduled for deletion after 90 days; an address associated with an active access restriction is retained until that restriction is removed. You may contact support to ask about your account information or request an eligible correction or deletion.
Contact
For privacy questions, use the contact page or open the support chat while signed in so the team can securely identify the relevant account.